Shipping Policy

Although we cannot guarantee a specific shipping date from receipt of order (including expedited shipping requests), our standard manufacturing time for processing orders may take up to 5 business days, excluding holidays.  Also, allow additional time for shipping transit time per the below reference guide.  Contact info@magnumshielding.com for ship date details pertaining to your order.

Magnum will ship to any address in the United States and Canada by UPS . For international orders, the web site does not offer US Postal Service as a shipping option. If you wish to purchase our Magnum product, and are out of the continental United States, you can contact us at info@magnumshielding.com and we will process your order through e-mail and phone communications. This will allow us to ship to you via the US Postal Service. All international shipping options will be reviewed and approved by the customer prior to the order being processed.

Below is a quick reference guide for approximate shipping times when your order leaves from our factory in Upstate New York.  The below schedule is not a guarantee by Magnum Shielding and may be affected by adverse weather conditions and/or holiday seasons. Errors and damage made by UPS handlers are not warranted by Magnum Shielding. The customer will need to take up any error and damage issues with their local UPS company.

Shipping Charges

Shipping and handling charges will be based on the weight of your order, the carton size, and distance shipped. 

Parts Damaged in Shipping, Parts received Defective, and Parts shipped in Error

Magnum must be notified within thirty (30) business days of the original ship date of a shipment that has been determined to contain damaged, incorrect, or defective items. It is advisable to phone Magnum Shielding as soon as possible as issues can usually be resolved more quickly over the phone. The phone number is (585) 381-8380.

1. If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.
2. If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement: they will not be refunded. Exchanges for unlike parts require a refund and new purchase,
3. We will also pay for the return shipping to Magnum for a part sent to you in error, received defective or damaged on shipping. If you believe you qualify for return shipping, you must e-mail us at info@magnumshilding.com or call us at (585) 381-8380 before attempting to return the part.

Return Policy for non-defective merchandise

1. 1. A restocking fee of 25% will be charged for items ordered in error and returned for alternate items, however such returns are acceptable and valid only with prior expressed approval in writing from Magnum Shielding.
2. We will not normally accept returns of any custom orders per customer instructions. However, for custom orders that are ordered in error, we will offer the following remedy. If the item can be altered, the item can be returned at the customer’s expense. Upon receipt and factory inspection, we will e-mail the customer the cost of altering the item. If approved by the customer, a credit card will be charged for the work as well as a return shipping and handling charge.
3. When shipping the merchandise, insure the package if the contents value exceeds $100. Make sure to retain all postal, UPD, FedEx, or other, tracking numbers. All returns must be prepaid: we cannot accept COD returns.

The following requirements must be satisfied in order to receive a credit, refund, or to exchange merchandise.

1. Call to obtain an RMA (Return Merchandise Authorization) number before the parts are returned. The RMA number must be clearly visible on the shipping carton on or adjacent to the address label.
2. Return the merchandise to Magnum within 30 calendar days of receiving the RMA.
3. When shipping the merchandise, insure the package if the contents value exceeds $100.  Make sure to retain all postal, UPD, FedEx, or other, tracking numbers. All returns must be prepaid: we cannot accept COD returns.
4. All returns must be accompanied by a copy of the original purchase invoice and a note explaining the reason for the return.
5. Under no circumstances are altered, abused, used, or otherwise non-sellable merchandise eligible to be returned for credit..
6. We will not process or ship a replacement part before first receiving the returned part.

This will apply only to product purchased directly through this Web site. All other product must be returned to the Dealer, distributor, or retail establishment from which it was purchased.

Upon notification, Magnum will issue a Return Merchandise Authorization (RMA) number. The product must then be returned to Magnum Shielding for inspection by our quality control department. If the product is deemed to be defective regarding either materials or manufacturing defects and was purchased within a one year period of time, credit or replacement will be available with proof of purchase.