Dear Customer,

In order to secure Dealer pricing at Magnum Shielding, you will need to fill out our Dealer Application and fax it back to us along with the documentation that is required. These documents are listed at the very top of our application.

Web, phone, and e-mail orders are produced on Tuesday and Thursday afternoons, with shipping on the following days. This schedule is subject to change. Our customer service representatives will give you a tentative ship date when the order is confirmed. If there are manufacturing, inventory, or holiday shutdown issues at the time of the order, these production and ship schedules may vary. Generally, most product orders can be shipped within 3-5 business days, not including ship time which is through UPS Ground unless other wise pre-arranged by the customer.

Using our web site at www.magnumshielding.com is an excellent tool for gathering part number information for bike-specific products. If you can check out our site and order directly from there, it will make the order process go more quickly because we will not have to go through secondary confirmations. Once you have filled out our Dealer Application and have faxed it in to our office, along with the documentation required, you can start an account on our site, but not purchase anything the first time. We will be notified of your company being set up on the site. If your Dealer Application has been approved, we can go in and "turn on" your dealer pricing. After you have been notified that we have done that switch, you can order directly on-line and see your dealer pricing.

If you prefer to order over the phone, or through e-mail, it is helpful to us if you have the part numbers in advance - either ours or Drag Specialties or Power Twins part numbers. But, it is not necessary for you to have them in advance to place an order. Our customer service reps will be more than happy to help you find the part numbers you need. Once an order has been placed from phone or e-mail, we will put together a confirmation for you to sign off on. It will either be faxed to you or sent to you through your e-mail as an attachement. NO orders will be placed out for production without the customer's written confirmation that the order is correct.

All custom cable and brake line orders are generated by the customer first filling out a Custom Guide for each product that is being ordered that cannot be found as a stock or "stock alternative" length part number. The confirmation process is the same for custom cables. However, custom cables and lines cannot be returned unless there is a warranty issue. That is why filling out the guides are so important. We cannot make a custom product without the customer's guide being filled out specifically for that reason.

All orders are prepaid either by Credit Card (Master Card, Visa, or Discover), COD (Buell and authorized H-D only), or prepaid money orders.

Please feel free to contact us at info@magnumshielding.com or 585-381-8380, and choose Customer Service, with any questions you may have.

Magnum Shielding Customer Service